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Return & Refund Policy

At Dunnage Mart, we are committed to providing exceptional service and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Below are the details of our policy:

Eligibility for Returns

  1. Timeframe:
  • Items purchased from Dunnage Mart's shop are eligible for returnas per the terms stipulated on product page.
  1. Condition of Items:
  • Products must be unused, undamaged, and in their original packaging.
  • Returns must include all accessories, documentation, and proof of purchase (receipt or order confirmation). 
  1. Excluded Items:
  • Certain items, including customized, perishable, or digital products, are not eligible for return.
  • Items marked as "final sale" or "clearance" cannot be returned unless they arrive damaged or defective. 

How to Initiate a Return

  1. Contact Customer Support:
  • Email us at info@dunnagemart.com to request a return authorization.
  • Please provide your order details, reason for the return, and any supporting images if the product is damaged.
  1. Return Shipping:
  • Once the return is approved, customers will receive the return instructions, including the shipping address.
  • Return shipping costs are typically the responsibility of the customer unless the product is defective or incorrect.
  • We recommend using a reliable and trackable shipping service.

Refunds

  1. Refund Process:
  • Refunds are initiated once the returned item is received and inspected to ensure compliance with return conditions.
  • If the return is approved, the refund will be processed to the original payment method.
  1. Refund Timeline:
  • Refunds are usually processed within 7-10 business days after the returned item is inspected.
  • The time it takes for the refunded amount to reflect in your account may vary based on your payment provider.
  1. Partial Refunds:
  • Partial refunds may be issued for items that show signs of use, are returned outside the eligible timeframe, or are missing original packaging.

Exchanges

  1. Exchange Policy:
  • If you wish to exchange an item for another size, color, or model, please contact customer support to check availability.
  • Exchanges follow the same eligibility criteria as returns.

Damaged or Defective Items

  1. Reporting Issues:
  • If you receive a damaged or defective product, contact our support team within 24 hours of delivery.
  • Provide photos and details of the issue to help us process your request promptly.
  1. Resolution Options:
  • We will offer a replacement, repair, partial refund, or full refund for damaged or defective items.

Contact Us

For any questions or assistance regarding our return and refund policy, please reach out to our customer support team:

  • Email: info@dunnagemart.com