Shipping & Delivery policy
At Dunnage Mart, we are committed to ensuring that your orders are delivered promptly and securely. Below are the details of our shipping and delivery policy:
1. Shipping Options and Costs
1.1 We offer a variety of shipping options to suit your needs, including standard and expedited shipping.
1.2 Shipping costs are calculated based on the weight, dimensions, and destination of your order. The final shipping cost will be displayed at checkout.
2. Order Processing Time
2.1 Orders are processed within 1-2 business days after payment confirmation.
2.2 Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframe
3.1 Estimated delivery times vary based on the Lead Time stipulated on product page, shipping method selected and the destination.
- Standard Shipping: 5-7 business days.
- Expedited Shipping: Will 2-4 business days
3.2 Please note that delivery times are estimates and may be affected by external factors such as weather, customs delays, or courier issues.
4. Tracking Your Order
4.1 Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
4.2 If you do not receive a tracking number, please contact our customer support team at info@dunnagemart.com.
5. International Shipping
5.1 We ship to select international destinations. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer.
5.2 Delivery times for international orders may vary based on the destination country and customs clearance processes.
6. Undeliverable Packages
6.1 If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
7. Damaged or Lost Shipments
7.1 If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.
7.2 For lost shipments, please reach out to our support team, and we will assist you in resolving the issue.
Contact Us
For any questions or concerns regarding our shipping and delivery policy, please contact us at: Email: info@dunnagemart.com